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Three Surprise Lessons Learned

Posted on May 5, 2015 by Alice Kenny  |  Share

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Fordham University Social Work Graduate Student, Elsie Hernandez.

Join us below as Fordham University Social Work Graduate Student Elsie Hernandez reflects on lessons learned during the 8-month internship she is completing with Catholic Charities Community Services. By Elsie Hernandez I have my colleagues, supervisors, and our clients to thank for their role in my education—I have learned the most by working with them. If I could summarize a year’s worth of learning in three lessons it would be this:

1. Never be afraid of asking questions. Asking the right question can open up a world of possibilities.

For example, a client whose work hours had recently decreased and was on a limited income had her electricity cut off. She did not understand why Con Edison required full payment of $2900 to reconnect services. I watched as a Catholic Charities case manager contacted Con Edison to request a breakdown of the client’s bill. At that point the Con Edison representative noticed that $2400 was added to the account in one day from back charges that had never been included in her account in the last 6 years. Understanding that this was an unrealistic payment for the client to make, the representative asked her supervisor to make an exception. The client was provided a payment plan with a low deposit and services were reconnected the next day.

2. Trust in your client’s resiliency.

We cannot solve every problem. Clients have surprised me with the enormous amount of strength and resourcefulness that they possess. They have expressed hope, faith and optimism in the face of adversity. A college student asked for assistance with paying for the class she needed to graduate. Together we brainstormed for resources she could activate.  This empowered her to creatively come up with solutions to solve her own problem. She will be graduating this May.

3. You never know which of your actions will have the most meaning to your clients.

A client was seeking assistance with paying her utility arrears. I was able to refer the client to the Human Resources Administration (HRA) for help.  Catholic Charities was also able to provide her with emergency food and a winter coat. I thought I did not do enough to help her but the client was moved to tears.

Catholic Charities is responding to the needs of our neighbors during the 
COVID-19 pandemic.

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